Privacy Policy
At Lumina Skin Care, we take your privacy seriously. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to protect it. By using our website, purchasing our products, or interacting with our services, you agree to the practices described in this policy.
1. Information We Collect
We collect personal information in several ways when you interact with our website, make a purchase, or communicate with us. The types of information we collect include:
- Personal Information: When you create an account, place an order, or contact us, we may collect details such as your name, email address, shipping address, phone number, and payment information.
- Browsing Data: We automatically collect information about how you interact with our website. This may include your IP address, browser type, device information, and page interactions. This data helps us improve your user experience and monitor site performance.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and track website usage.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Fulfillment: To process your orders, ship products, and handle returns or exchanges.
- Customer Support: To respond to your inquiries, provide assistance, and offer customer service.
- Improve Our Website and Services: To analyze website traffic, optimize user experience, and develop new features or products.
- Marketing and Promotions: With your consent, we may send you promotional emails, newsletters, or special offers related to Lumina Skin Care products. You can opt-out of these communications at any time by clicking the unsubscribe link in the email or contacting us directly.
- Legal Compliance: We may use your information to comply with legal obligations, such as resolving disputes or enforcing our terms and conditions.
3. How We Protect Your Information
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using secure payment gateways, encryption technologies, and regular security updates. However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and marketing partners. These third parties are required to use your information only for the specific tasks they are hired for and are obligated to keep it confidential.
We may also disclose your information if required by law, in response to legal requests, or to protect our rights, property, and safety, or the rights, property, and safety of others.
5. Your Rights and Choices
You have the right to:
- Access Your Information: You can request a copy of the personal information we hold about you. To do so, please contact us at luminaskincare.pk@gmail.com.
- Update or Correct Your Information: If any of the information we hold is inaccurate or incomplete, you can update or correct it by logging into your account or contacting us directly.
- Delete Your Information: You can request to delete your account and personal information from our records. Note that we may need to retain certain information for legal or business purposes.
- Opt-Out of Marketing Communications: You can opt out of receiving promotional emails by clicking the unsubscribe link in any of our marketing emails or by contacting us directly.
6. Third-Party Links
Our website may contain links to third-party websites, such as social media platforms or external vendors. These third-party sites have their own privacy policies, and we are not responsible for their practices or content. We encourage you to review the privacy policies of any third-party sites before sharing your personal information with them.
7. Children's Privacy
Our website and products are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn that we have inadvertently collected information from a child under the age of 18, we will take steps to delete that information as soon as possible. If you believe we have collected personal information from a child, please contact us at luminaskincare.pk@gmail.com.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will post the updated policy on this page and update the "Last Updated" date at the top. Please review this policy periodically for any changes. Continued use of our website after any changes to this policy constitutes your acceptance of those changes.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:
Email: luminaskincare.pk@gmail.com
Phone: +92 306 0252636
Address: Ali Town, Sahiwal, Punjab, Pakistan
Thank you for trusting Lumina Skin Care with your personal information. We are committed to protecting your privacy and providing you with a safe and enjoyable shopping experience.